Refund & Returns

Refund Policy for Strom Sports Nutrition Australia

1. Our Commitment: At Strom Sports Nutrition Australia, we strive to provide high-quality supplements and excellent customer service. We acknowledge your rights under the Australian Consumer Law and aim to ensure your satisfaction with our products.

2. Change of Mind: If you simply change your mind about a purchase, we may offer a refund or exchange under the following conditions:

• The product must be returned within 30 days of purchase.
• The product must be unopened, in its original packaging, and in a resalable condition.
• A receipt or proof of purchase must be provided.

3. Defective or Faulty Products: If you receive a defective or faulty product, you are entitled to a remedy under the Australian Consumer Law:

• You may choose to have the product repaired, replaced, or refunded.
• To initiate this process, please contact our customer service within a reasonable time frame. You will need to provide details of the order and the issue with the product.

4. Refund Process:

• Refunds will be processed via the original payment method.
• Please allow up to 10 business days for the processing of refunds after confirmation of your return.

5. Exclusions: The policy does not apply to:

• Perishable goods.
• Products that have been opened and used unless defective.

6. Contact Us: For any inquiries, please contact our customer service team at johannes@stromsports.com.au

7. Changes to this Policy: We may revise this refund policy in the future to reflect changes in our practices or for other operational, legal, or regulatory reasons.